Less Than Truckload

What are LTL Services?

Less than Truckload (LTL) Services provide transportation of shipments typically falling between 50 and 10,000 pounds. These shipments are commingled to ensure that these small-sized shipments do not solely bear the full cost of transportation. With over 65 years of experience with such operations, AAA Cooper Transportation is well-suited to provide superior service for your LTL shipping needs.

Facility Locations

AAA Cooper Transportation, directly and in concert with other KNX LTL brands, operates SC# strategically located facilities covering ST# states. Location-specific information, including transit time and local coverage maps, may be accessed below.

Choose a location on the map or enter a location above to view facility information.

()
,
Office Hours
Service Center Manager
Sales Territory Manager
Service Map

Additional Services

AAA Cooper Transportation offers a wide variety of additional services. Typically, these services include other charges and specific rules. Below are listed some of the more common services used by our customers.

Guaranteed Services (see complete terms here)
Restricted Access Services
Full Value Coverage
Inside Pickup or Delivery Services
Liftgate at Pickup or Delivery Services
Marking and Tagging
Notification Before Delivery
Protect From Freezing
Hazardous Materials Shipping

For more information and a complete list of rates and rules surrounding these and other additional services, please review our current LTL Freight Services 190 Rules Tariff and our Quick Reference Guide to Accessorial Rates.

Data Exchange

Modern shipping is a highly integrated process. The rapid exchange of large volumes of information between various systems is critical. As an extended segment of your supply chain, we understand that this information requirement also extends to us. Accordingly, we provide many options to ensure information is efficiently managed.

Website “Workspace”
Workspace, as the name infers, is where active shippers and other customers complete various shipping-related tasks. Workspace is designed to make these daily tasks as simple and easy to use as possible. There are too many functions to list here, so please take a moment and visit Workspace for a first-hand feel of just how simple and helpful it can be.

Web Services (API)

More About Web Services (API)

A Web Service is "a software system designed to support machine-to-machine interoperability and interaction over a network." Web Services are frequently just Application Programming Interfaces (API) accessed over a network, such as the Internet, and are executed on a remote system hosting the requested services.

Web Services typically use Extensible Markup Language (XML) messages that follow the Simple Object Access Protocol (SOAP) standard and have been popular with traditional enterprise data exchange. In such systems, there is often a machine-readable description of the operations offered by the service written in the Web Services Description Language (WSDL). The latter is not a requirement of a SOAP endpoint. Still, it is a prerequisite for automated client-side code generation in many Java and .NET SOAP frameworks (Spring, Apache Axis2, and Apache CXF being notable exceptions). Some industry organizations, such as the WS-I, mandate SOAP and WSDL in their Web Service definition.

The increasing popularity of internet-based technologies such as Web Services has caused businesses to evaluate new and alternative approaches to mission-critical processes. AAA Cooper Transportation commits to meeting these emerging requirements by offering you, our customer, the technology solutions you have requested.

Rate Estimate

The Rate Estimate Web Service allows developers to pass a token number and, in return, receive a rate estimate and other output for use in a client-side or local program. More...

Imaging

The Document Search Web Service allows developers to pass a number of criteria programmatically and, in return, receive document details and other output for use in a client-side or local program. More...

Tracking

The Shipment Tracking Web Service allows developers to pass either a PRO number, BOL number, or a PO number and, in return, receive tracking details for one or more PROs containing the provided data item as a reference for use in a client-side or local program. More...

Transit Time

The Transit Time Web Service allows developers to pass a number of criteria programmatically and, in return, receive transit time details for use in a client-side or local program. More...

Pickup

The Pickup Request Web Service allows developers to pass a number of criteria programmatically and, in return, receive a pickup confirmation number for use in a client-side or local program. More...

With AAA Cooper Transportation’s Web Services, you have the flexibility to choose the development platform or programming model that best suits your needs. You can easily access the following information via AAA Cooper Transportation’s Web Services:

Rate Estimate
Imaging
Tracking and Tracing
Transit Time
Pickup Request

Electronic Data Interchange (EDI)

More About EDI

AAA Cooper Transportation's preferred method is to transmit EDI documents directly to our customers via FTP and AS2. In addition, AAA Cooper Transportation can send and pull documents from the customer's server.

AAA Cooper Transportation transmits the majority of our EDI documents directly to Descartes via FTP. Descartes then distributes those documents to various networks as requested by our customers.

Electronic Data Interchange (EDI) Capabilities

CONTACT: EDITeam@aaacooper.com
STANDARDS: ANSI X12
OPERATION ON VERSIONS: 003020, 003030, 003040, 003050, 003060, 004010, 004030, 004060, 005010

CURRENTLY TRANSMITTING:

204 - Electronic Load Tender
210 - Freight Details and Invoice
214 - Shipment Status Message
997 - Functional Acknowledgment

CURRENTLY RECEIVING:

204 - Electronic Load Tender
211 - Electronic Bill Of Lading
214 - Shipment Status Message
820 - Payment Order/Remittance Advice
997 - Functional Acknowledgment

Software Platform: Gentran Integration Suite software from Sterling Commerce
Technical architecture of EDI communication:

Available Connections:
- FTP
- AS2
Value Added Networks (VAN):
- Descartes
- Kleinschmidt

EDI Transaction Sets Supported by AAA Cooper Transportation:

EDI 204 (Electronic Load Tender)

Pickup Information is provided in the EDI 204 document.
Any new information is delivered to the Service Centers every 30 minutes.

EDI 210 (Freight Details and Invoice)

An EDI 210 customer is identified within our system by using a unique EDI code within our customer master file.
Through this process, the bill is interfaced with various systems to further edit and confirm all information before adding the data to the accounts receivable files.
Customer-specific edit routines can also be part of the process flow.
The EDI 210 transaction set is built from the accounts receivable files and transmitted to the customer.
By utilizing the 210 transactions, customers can receive their bills faster than by mail and process them directly into their system rather than using manual entry methods.

EDI 211 (Electronic Bill Of Lading)

EDI 211 document data, including a pre-assigned pro number, is transferred to the billing system as a short bill.
The billers then verify and complete the bill when the freight comes into the Service Center. This reduces the chance of errors in data entry and speeds up the billing process.
Information can also be used as actual pickup data.

EDI 214 (Shipment Status Message)

An EDI 214 customer is identified by the shipper and consignee name on a freight bill.
Bills are processed against our manifesting and delivery status files to determine the shipment's current status.
The shipment status information is gathered daily around 2:00 AM CST and transmitted around 2:30 AM CST and 1:00 PM CST.
For those customers who require more updates, we offer the option of half-hourly updates from 7:00 AM CST through midnight.
EDI 214 information is offered with three transmission options - once daily (2:30 AM), twice daily (2:30 AM and 1:00 PM), and every half hour.

EDI 820 (Payment Order/Remittance Advice)

All EDI 820 information is initially processed through our Gentran system in order to edit and map it into a cash application file which is processed against our cash system twice daily.
Our accounts receivable system is updated as soon as the check is received or a bank transfer occurs.
A substantial benefit is associated with using the 820 files because payments are applied faster and are much more accurate than when manually processed.

EDI 997 (Functional Acknowledgment)

The EDI 997 transaction OUTBOUND is set up as requested.

AAA Cooper Transportation can transmit EDI documents directly to customers via FTP, SFTP, and AS2 or through an approved Value Added Network (VAN). We can also send and pull documents from the customer’s server. Although many EDI exchanges are custom setup, the common form types provided include:

204 – Electronic Load Tender
210 – Freight Details and Invoice
214 – Shipment Status Message
820 – Payment Order/Remittance Advice
997 – Functional Acknowledgment

Document Downloads
AAA Cooper Transportation provides several PDF and HTML forms for you to use directly, along with various certifications for your reference. For a complete list of available documents, visit the document download page.

Safety

Safety Rating: SATISFACTORY

What is a Safety Rating?

It is the policy of AAA Cooper Transportation to maintain a safe work environment throughout our system. The primary goal of our program is to prevent accidents, incidents, illnesses, and injuries and to fulfill our moral obligation to protect the general public. By doing so, the employees of the company and the general public will be best served.

Unsafe acts or working conditions create unnecessary hazards to the health and wellbeing of our people, our customers, and to the good name of the company. AAA Cooper Transportation therefore commits itself and its resources to these ends:

Provide safe and healthful working conditions.
Maintain all company equipment and facilities in good and safe order.
Correct any and all conditions that could lead to an accident or injury.
Provide ongoing safety training to all employees.
Comply with all federal, state, and local laws or regulations related to safety.

To these ends, I commit all of the resources of AAA Cooper Transportation, including the best efforts of all our family members.

Reid Dove
Chief Executive Officer

Safety 365^®

AAA Cooper Transportation's Safety 365^® - Safety Every Day program ensures that safety is at the forefront of all that we do every day of the year. Each number represents a significant part of the program and contributes to and ensures our safety culture meets and exceeds the highest safety standards in the industry.

	3	Safety Awareness and Professional Driver Training every 3 years ensures compliance with all state and federal requirements.
	6	Every 6 months, our leadership meets with each team member one-on-one. Discussions focus on all aspects of safety and are designed to ensure comfortable open communication during the meeting and throughout the year.
	5	Team members' recognition and awards escalate for every 5 year milestone of safe service achieved.

Sustainability in Action

What is SmartWay?

AAA Cooper Transportation is committed to supporting environmentally sound business practices. Whether through a formalized program such as SmartWay^® or by simply reducing miles driven through advanced operations research applications, AAA Cooper Transportation strives to achieve a minimal impact footprint on our environment. Some of our efforts that favorably impact the environment include:

More fuel-efficient tractors with automatic transmissions improve RPM control during shifting, leading to improved MPG.
Side skirts on trailers improve the overall drag coefficient, improving MPG.
Improved tire compositions and setups lead to reduced rolling resistance and improved MPG.
LTL system flow improvements enhance loaded fill rates, reducing the miles per shipment required.
Advanced data center designs reduce HVAC demands and overall utility consumption.
Recycle used oil, used oil filters, antifreeze, batteries, and scrap steel.
Have shop rags laundered for reuse.
Retread tires to extend their useful life and reduce scrap tire generation.
Switch to metal halide yard and wall pack lights with more efficient LED lighting as a replacement becomes necessary.

View the AAA Cooper Transportation SmartWay certificate.

Excluded Commodities

AAA Cooper Transportation provides transportation services for most all commodities except for:

1.1, 1.2, 1.3, and 1.5 Explosives
Nitrocellulose
Carbon Black
2.3 Poison Gas Zone A
2.3 Poison Gas Zone B in bulk packaging
6.1 Poison Inhalation Hazard Zone A
Radioactive Yellow III materials
Shipments requiring a Waste Manifest
Original works of art
Taxidermy
Currency
Corpses
Live animals

For more information regarding Hazardous Materials, see: Hazardous Materials Lookup

Outstanding Service Awards

AAA Cooper Transportation receives Kentucky Trucking Association Safety Award

In August 2023, AAA Cooper Transportation was awarded 1^st Place for outstanding achievement in highway safety in the LTL division, 0-10 Million Miles category.

AAA Cooper Transportation recognized as The Home Depot 2023 LTL Carrier of the Year

AAA Cooper Transportation was named The Home Depot 2023 LTL Carrier of the Year. The Home Depot LTL Carrier of the Year award recognizes carriers committed to on-time service, flexibility, and ease of doing business.

AAA Cooper Transportation receives Oklahoma Trucking Association Safety Recognition

The Oklahoma Trucking Association honored AAA Cooper Transportation with the Great West Safety Award. AAA Cooper was awarded 2^nd Place in the Regular, 1-5 Million Miles category for outstanding achievement in highway safety.

AAA Cooper Transportation receives Tennessee Trucking Association Safety Award

Tennessee Trucking Association honored AAA Cooper Transportation with the Great West Safety Award. This award was presented on September 20^th, 2022, for 1^st Place in the Less Than Truckload 7,000,000 – 15,000,000 Miles category.

AAA Cooper Transportation receives Award from Indiana Motor Truck Association

AAA Cooper Transportation was awarded the 2021 Fleet Safety Award by the Indiana Motor Truck Association Safety and Maintenance Council in the 2,000,001 to 5,000,000 miles category.

AAA Cooper Transportation receives Georgia Motor Trucking Association Safety Award

May 6^th, 2022 AAA Cooper Transportation was awarded 1^st Place for outstanding achievement in highway safety for General Commodities – LTL Division, 20 – 30 Million Miles.

AAA Cooper Transportation receives Arkansas Corporate Fleet Safety Award

Arkansas Trucking Association presented the Corporate Fleet Safety Award for 2021 to AAA Cooper Transportation in the Less Than Truckload Division Intermediate Carrier category.

AAA Cooper Transportation receives Safety Award from Mississippi Trucking Association

Mississippi Trucking Association Safety Management Council awarded AAA Cooper Transportation 3^rd Place for fleet safety in the Local, Over 1 Million Miles category.

AAA Cooper Transportation receives Safety Honor from the American Trucking Association

In April 2022, AAA Cooper Transportation was awarded 3^rd Place by the American Trucking Association in the General Commodities LTL/Line-Haul Over 100 Million Miles category.

AAA Cooper Transportation receives Safety Awards from South Carolina Trucking Association

The South Carolina Trucking Association awarded AAA Cooper Transportation the 2021 Truck Safety Awards in the General Commodities, Local – 1,000,001 to 5,000,000 Miles category, Intercity – 5,000,001 to 10,000,000 Miles category, and in the Combined – 5,000,001 to 10,000,000 Miles category.

AAA Cooper Transportation receives Alabama Trucking Association Safety Award

In March 2022, AAA Cooper Transportation received 2^nd Place in the 2021 General Commodities Combined, Over 20 Million Miles.

AAA Cooper Transportation receives the LMTA Great West Safety Award

AAA Cooper Transportation was awarded 1^st Place for outstanding achievement by the Louisiana Motor Transport Association for highway safety in the Less-than-Truckload 9,000,001 – 12,000,000 Miles category.

AAA Cooper Transportation receives Amazon Award

In February 2022, AAA Cooper Transportation was named Amazon’s Best On-Time Pick-Up Performer for Q3 and Q4. AAA Cooper Transportation achieved this recognition during the highest activity quarters of 2021.

AAA Cooper Transportation receives the Florida Trucking Association Fleet Safety Award

The Florida Trucking Association awarded AAA Cooper Transportation with the 2^nd Place Florida Trucking Association Fleet Safety Award for outstanding achievement in the LTL Division.

Pricing Options

Service Areas & Direct Pricing: AAA Cooper Transportation offers single-contact, protected pricing agreements across our Direct Service areas. Through strategic carrier affiliations (Affiliate Carrier Service), AAA Cooper Transportation provides full U.S. coverage at market competitive prices.

Tariffs: AAA Cooper Transportation offers several pricing options. Although we are capable of using nearly any publicly published tariff, we prefer to use our privately published tariff, “AACT 501”. This tariff allows us to offer the best overall price and service structure possible.

Terms: Most applicable shipping agreement terms can be found in our LTL Freight Services 190 Rules Tariff. This document outlines the rules surrounding our transportation practices and the applicable rates for various accessorial items.

Establish Credit: Please submit a credit application.

Discounts: Discount percentages off the base tariff rates are common in LTL shipping as we also provide market competitive rates based on this practice. Typically these discount levels vary by shipping lane.

Submitting Sample Data: We can simulate shipping patterns and price models, but you will receive a more accurate price by providing a sample of your shipping history.

FAQ

Here are a few of the common questions people ask...but please feel free to call us anyway!

About Accounts and Account Setup

How can I establish a relationship with AAA Cooper Transportation?

The easiest way to establish a relationship is by contacting your local service center. Please enter your location information in the Facility Locations section for contact information.

How do I get in touch with the service center that services my address?

Please enter your location information in the Facility Locations section for contact information.

I have an account. How can I associate it with my web ID?

To associate an account, you must go to Manage Associations. Once there, click on Associate/Dissociate Accounts, type in the account number you wish to associate with, and click Associate. The request will then be forwarded to our corporate office for review.

How do I establish credit with AAA Cooper Transportation?

To establish credit, you may contact your local service center manager (Facility Locations) or fill out an online credit application located in our Pricing Options section.

About Rates

What is a freight class?

Freight class is established by the National Motor Freight Classification (NMFC) and is based on four attributes: density, stowability, handling, and liability. There are 18 different classes of freight as outlined by the NMFC.

Can I estimate my shipment weight?

No. We need the exact weight of a shipment so planning can be done for operational efficiency.

What is the density of my shipment?

Density is described in pounds per cubic foot (PCF). View our Density Calculator page to learn more.

How do I get a rate estimate?

A rate estimate may be obtained in two ways. You may register and log into our website to receive a quote on the Rate Estimate page or call Customer Service at (888) 715-7690.

Can my actual freight charges differ from my rate estimate?

Yes. At the time of the estimate, we make every effort to give you the exact amount you will be billed. If the information provided at the time of the estimate differs from the shipment characteristics, the charges may also differ. In addition, the fuel surcharge may differ depending on the day of the estimate versus the day of the shipment.

What does cubic capacity mean?

Cubic capacity refers to the amount of space a shipment occupies. As defined in the LTL Freight Services 190 Rules Tariff, if a shipment exceeds 750 cubic feet and has an average density of less than 6 pounds per cubic foot (PCF), or, if a shipment occupies 12 linear feet or more of trailer space and has an average density of less than 6 pounds per cubic foot (PCF), a shipment could qualify for a cubic capacity minimum charge.

About Shipping

How do I schedule a pickup?

To schedule a pickup, you may contact your local Service Center, visit the Pickup Request page, or Contact Us at our corporate office.

What type of labeling does my shipment need to have?

Shipping labels must be placed on every piece of your shipment. The shipper and consignee information must match the bill of lading information exactly, and your labels must be legible and complete. Ideally, labels should be on each side of each piece. In addition, DOT hazardous material labels are required when shipping hazardous materials as specified by the DOT.

How do I trace my shipment?

You may trace a shipment using the Shipment Tracking tile on the Workspace page. If you need a more detailed tracking method, registered users have access to the Tracking page.

Are there any items AAA Cooper Transportation will not haul?

We make every effort to meet the needs of all customers. Unfortunately, there are some items we do not transport. For a complete list, please visit our Excluded Commodities list.

Does AAA Cooper Transportation offer special handling?

Yes. We offer multiple special handling options including, but not limited to, Shipper Load-Consignee Load, and Shipper Load and Count. For more details or additional handling options, please contact your local Service Center.

What is AAA Cooper Transportation’s coverage area?

AAA Cooper Transportation offers direct coverage throughout the Southeast, Midwest, and select points in the Northwest. For a complete coverage map, please refer to our Facility Locations.

Contact Us

Thank you for taking the time to review our LTL Services information. We'd like to know how AAA Cooper Transportation can help you with your LTL shipping needs. Please use one of the options below to get in touch.

Email: CustomerCare@aaacooper.com

Phone: (888) 715-7690

Hours: 7:00 AM - 5:30 PM Central Time